TERMS & CONDITIONS
Agreement between customer and OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA.
Welcome to the Toursrus.pt website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Omega” and "OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA." refer to OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA., a Lisbon – Portugal Limited Liability Company, and its subsidiaries and corporate affiliates. “Omega Partner” means any co-branded and/or linked website through which we provide links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that:
you are at least 18 years of age;
you possess the legal authority to create a binding legal obligation;
you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
all information supplied by you on this Website is true, accurate, current and complete; and
if you have an Toursrus.pt account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
Omega is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But, if we are unsuccessful, you may pursue claims as explained in this section.
Arbitration Commission for Portuguese Tourism (www.turismodeportugal.pt).
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
use this Website or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If your booking or account shows signs of fraud, abuse or suspicious activity, Omega may cancel any travel or service reservations associated with your name, email address or account, and close any associated Omega accounts. If you have conducted any fraudulent activity, Omega reserves the right to take any necessary legal action and you may be liable for monetary losses to OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Omega Customer Service.
PRIVACY & COOKIES POLICIES
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Omega may offer you the opportunity to book a reservation for a combination of two one—way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
For certain low-cost carriers, the price of your flight has been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include a fee from your card issuer to process the transaction plus any applicable taxes for international purchases.
You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Omega is not liable for any costs incurred due to hotel relocation.
Travelers have many options on to help them find the perfect hotel, flight, car rental or activity. The “sort” settings at the top of the page allows travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travelers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:
Lodging: Our default sort order reflects the relevance of properties to your search criteria as well as the lowest price, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria.
Flights: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
Car Rental: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
Activities: Our default sort order is manually curated by Omega’s destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and traveler feedback.
Vacation Packages: When combining several different travel products into a vacation package, we use the criteria outlined above to determine the sort order for each product.
Additionally, we continually optimize our service to provide the best experience to travelers. Accordingly, we may test different default sort order algorithms from time to time.
PREPAID HOTEL RESERVATIONS
You acknowledge that Omega pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that Omega provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Omega and the facilitation fee retained by Omega for its services. You authorize Omega to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on Omega’s services. You agree that your credit card will be charged by Omega for the total reservation price. Upon submitting your reservation request you authorize Omega, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, Omega does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Omega pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice Omega for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Omega to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by Omega for its services vary based on the amount and type of hotel reservation.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
You may not book reservations for more than 5 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 5 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 6 or more rooms, you must contact Omega’s travel specialists by phone at +351-300-509044 or by email at: firstname.lastname@example.org. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.
Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. for your hotel booking.
OMEGA PREMIUM RATE RESERVATIONS
When available, OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA, may offer additional, discounted hotel booking options on the Website. These hotels, called Omega Premium Rate hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. Room type will be determined by the hotel based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available. The maximum number of Omega Premium Rate rooms that can be booked at one time is five. All Omega Premium Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Omega Premium Rate hotels are not eligible for hotel reward or club programs. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by hotel). Debit cards may not be accepted. For information about tax recovery charges, service fees, and taxes on our services, where applicable, please see "Prepaid Hotel Reservations."
BANK AND CREDIT CARD FEES
Your payment is processed in Belgium, when we process your payment. When the travel supplier processes your payment, it will be processed in the country in which the travel supplier is based.
Omega or the travel supplier may have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the travel supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card).
Some banks and credit card companies impose fees for international or cross border transactions. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Omega and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
PREPAYMENT, CANCELLATION, NO SHOW AND FINE PRINT
By making a Reservation with a travel supplier through our website, you accept and agree to the relevant cancellation and no-show policy of that travel supplier, and to any additional (delivery) terms and conditions of the travel supplier that may apply (including the fine print of the travel supplier made available on our website). The general cancellation and no-show policy of each travel supplier is made available on our website, during the reservation procedure and in the confirmation email or voucher (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the travel supplier in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a travel supplier which requires down payment (wholly or partly) or prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the travel supplier and the reservation. Cancellation and prepayment policies may vary per segment, product or service. Please carefully read the fine print and important information in your reservation confirmation for additional policies as may be applied by the travel supplier (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the travel supplier agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email or voucher and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the travel supplier's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the travel supplier so they know when to expect you to avoid cancellation of your reservation or charge of the no-show fee. Our customer service department can help you if needed with informing the travel supplier. Omega does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the travel supplier.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Omega has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, OMEGA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Omega and Omega Partners and/or suppliers do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and Omega and Omega Partners do not guarantee the accuracy of the ratings. Omega Companies, Omega Partners and their respective suppliers make no guarantees about the availability of specific products and services. Omega, Omega Partners and their respective suppliers may make improvements and/or changes on the Website at any time.
Omega, Omega Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Omega or Omega Partners. All such information, software products, and services are provided “as is” without warranty of any kind. Omega, Omega Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from Omega, Omega Partners and/or their respective suppliers are free of viruses or other harmful components. Omega, Omega Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Omega or Omega Partners. Omega and Omega Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Omega and Omega Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall Omega, Omega Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Omega, Omega Partners and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, Omega, Omega Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Omega Companies, Omega Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. in connection with such transaction(s) on this Website, or (b) One-Hundred Euro (€100.00) or the equivalent in local currency.
You agree to defend and indemnify Omega, Omega Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
your violation of any law or the rights of a third party; or
your use of this Website.
LINKS TO THIRD-PARTY SITES
This Website may contain hyperlinks to websites operated by parties other than OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
SOFTWARE AVAILABLE ON THIS WEBSITE
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Omega, Omega Partners, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Omega may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
From time to time we may offer customers incentives to leave hotel reviews (e.g. discount coupon/entry into prize draws etc.). As it is important to us that hotel reviews are impartial and honest, these incentives will be available to customers regardless of whether the hotel review is positive or negative.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are ©2020 OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. All rights reserved. Omega, Toursrus.pt and Omega logo are either registered trademarks or trademarks of OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. in Portugal and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. is not responsible for content on websites operated by parties other than OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA.
If you are aware of an infringement of our brand, please let us know by emailing us at email@example.com. We only address messages concerning brand infringement at this email address.
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Omega has adopted a policy of terminating, in appropriate circumstances and at Omega's sole discretion, subscribers or account holders who are deemed to be repeat infringers. Omega may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
NOTICE OF INFRINGING MATERIAL
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
A clear identification of the copyrighted work you claim was infringed.
A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
Your address, email address and telephone number.
A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You may send us your notice by email to firstname.lastname@example.org.
One or more patents owned by Omega may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending.
In the event of insolvency of the travel and tourism agency, the traveler may resort to the Travel and Tourism Guarantee Fund:
Turismo de Portugal, I.P.
Ivone Silva Street, Lot 6, 1050-124 Lisbon
Phone 211 140 200 | Fax 211 140 830
Any liability of Omega that emerge from its obligations related with the services it provides, is guaranteed by a civil liability insurance policy of the company “ALLIANZ PORTUGAL”, Insurance Policy N.º 205416358, under the terms of the respective policy and in accordance with the law in force.
You agree that no joint venture, partnership, or employment relationship exists between you and Omega as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and OMEGA PREMIUM - AGENCIA DE VIAGENS E TURISMO, LDA. with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
Omega Premium Agencia De Viagens E Turismo, LDA is a Portuguese company with registered office at Avenida Duque De Avila 64, 4A, Lisboa, Portugal, registered at the Commercial Registry Office of Lisbon under the number 515442992 (NIPC) and registered at the National Register of Travel Agents and Tourism of Portugal (RNAVT) with the number 8634.
Data Processing Officer and Data Protection Officer:
Omega Premium – Agencia De Viagens E Turismo, LDA
Address: Avenida Duque De Avila, nº 64, 4ª, Lisboa, Portugal
Type of personal data, Purposes and Grounds:
This policy covers the Omega Premium's online and offline data collection activities, including data that it collects through various channels, such as the brand's websites, agencies and events / fairs in which the Omega Premium participates.
Omega Premium collects and processes your data for a set of purposes:
Booking or purchase of services: There is a set of data that necessarily has to be collected in order for Omega Premium to organize and provide the requested service (including sending the booking confirmation and travel documents) as well as for managing any complaints related to the booking or purchase of services, such as name, date of birth, ID card information, address, mobile or phone number, email, travel preference data, interest data, reason and complaint details, special occasions and special requests. The basis for collecting this data is the management of the contractual relationship and the legitimate interest of Omega Premium.
Conducting Satisfaction Surveys: In order to assess your level of satisfaction with the services provided, Omega Premium may send you quality surveys. Customers are not required to respond to these quality surveys, which aim to gather opinions about the services provided in order to improve / develop them. The basis for processing this data is the legitimate interest of Omega Premium to continuously improve the quality of its services.
Management and administration: The data collected so that Omega Premium can fulfill its accounting / tax and legal and administrative obligations, typically include your name, address and Tax Identification Number. The basis for the processing of this data is the fulfillment of a legal obligation and the legitimate interest of Omega Premium in managing the customer relationship.
Commercial and promotional communications: Omega Premium collects data such as name, telephone or mobile number and email address to provide you with information about services that may be of interest to you (eg. marketing communications or campaigns and promotions), gathering your consent when necessary. At any time, you may object to the processing of your data for these purposes as set forth in the paragraph below “Exercise of Your Rights”. The basis for processing this data is the legitimate interest of Omega Premium or, upon request, its consent.
Provision of personal data:
As part of your booking and/or purchase, Omega Premium may provide your details to the following:
The entities providing services (such as airlines, hotels, car rental companies, operators, insurance companies … etc), so that they may use them for the purpose of the correct provision of each service requested (in this In this case, the data will only be used for this specific purpose) and to comply with the legislation of the countries of destination; Government authorities (eg. immigration, border control, law enforcement and counter terrorism).
In the context of merger, acquisition and/or incorporation processes in which it is found, when such transfer is necessary within the legitimate interests of Omega Premium or third parties to whom the data are disclosed.
The processing of your personal data may also be carried out by service providers acting on behalf of Omega Premium, such as marketing and digital and social media agencies, accounting management services, auditors and lawyers, external entities that provide us with information, provide technological services such as computer platform providers, hosting, maintenance and support services for our databases.
International Data Transfers:
Depending on the destination you travel to, Omega Premium may need to transfer your data to service providers inside or outside the European Union (provided such transfer is essential for the execution / provision of the service).
Any transfer of personal data to a third country will only be carried out in compliance with legal obligations or provided that compliance with applicable Community and national legal rules is ensured.
Data from minors is collected and processed with the consent of their parents or legal guardian. With respect to this data, the parent or legal guardian may exercise the rights that the RGPD grants to data subjects.
Retention period of personal data:
Your data is retained by Omega Premium for the period strictly necessary to fulfill the above purposes, except where there are retention obligations imposed by applicable law, or legitimate interest, that require the retention of your personal data for a longer period.
Personal Data Security Measures:
Omega Premium uses appropriate security measures to protect your data, including appropriate technical and organizational measures to protect them against abusive or illegal processing and accidental loss, damage or destruction.
Data are processed by employees of Omega Premium or authorized service providers, accessing only the data strictly necessary, depending on the specific purposes for which the data was collected.
Exercise of Your Rights:
As data subject, you may exercise the following rights within the legally established limits:
Access to personal data [When you submit a request for access, you will be provided with access and details about the personal data processed by Omega Premium.]
Rectification of personal data [If your personal data is incomplete or incorrect, you may request correction of it.]
Right to be forgotten [By exercising your right to be forgotten, Omega Premium will, if applicable, delete your personal data.]
Personal Data Portability [By requesting the portability of your personal data, you will receive, in an automatic reading format, the personal data you have provided and which is processed on the basis of your consent or the performance of a contract.]
Opposition to the processing of personal data [For reasons relating to your particular situation, you have the right to object to the processing of your personal data by Omega Premium based on a legitimate interest or direct marketing.]
Withdrawal of consent to treatment [If you revoke your consent, Omega Premium will remove your consent from the activity you specify].
The exercise of these rights depends on written request (including a copy of a document proving the client's identity and mention of the right or rights that you wish to exercise), to be sent in one of the following ways:
Omega Premium - Agencia De Viagens E Turismo, LDA
Avenida Duque De Avila, nº 64, 4ª, Lisboa, Portugal
In person: at the offices of Omega Premium specified above, by filling in a specific form
Once the request has been submitted with the necessary information, Omega Premium will respond within one to two months, taking into account the complexity and the number of requests.
If you believe that there is a problem with the way Omega Premium is handling your data, you have the right to complain to the national supervisory authority (National Data Protection Commission - CNPD) at www.cnpd.pt.
Cookie Usage Information:
Last updated: November 1, 2019.
Omega Premium – Agencia De Viagens E Turismo, LDA
Address: Avenida Duque De Avila, nº 64, 4ª, Lisboa, Portugal
WHAT ARE COOKIES
Cookies are digital files with small pieces of information (and usually with a unique identifier) that are downloaded and stored on the visitor's device of a given website. They can be temporary (being automatically deleted when the browser is closed) or persistent (until a set expiration date), as well as originals (defined by the website operator) or the responsibility of third parties.
Cookies can be categorized according to their purpose. There are cookies that are strictly necessary for the operation of the website, while others collect statistical information in order to analyze the use of the website and its performance. There are Cookies that are used to ensure that additional features are available to the website or to save visitor preferences for browsing when using the same device. Other cookies may also serve to measure the success of applications and the effectiveness of third party advertising.
For more information about Cookies, you can consult two platforms that provide more detailed information and have no commercial or legal relationship with Omega Premium:
Cookies thus allow the website to store information about your visit, as well as your preferred language, your location, the recurrence of your sessions and other variables that we consider relevant to make your search experience of tourism services much more comfortable and efficient.
COOKIES USED AND THEIR PURPOSES
Omega Premium then details the information related to the cookies used on the website, as well as the data processing purposes that justify them.
This website or emails sent by Omega Premium may contain links to other websites or applications, including those under the responsibility of various partners. If you access one of these links or applications, please note that the respective Cookie Policies are the sole responsibility of the entities managing them. For this reason, you should read the cookie policies of other platforms or applications before using them.
Strictly Required Cookies
These cookies are essential for the proper functioning of the website. Without them, services such as adding items to your shopping cart, logging in or filling out forms cannot be made available. These cookies do not store any personally identifiable information.
These cookies allow us to clearly identify the user's device, so we can count visits, analyze their performance and the way users navigate. We use this information to improve the user experience and the provision of products or services. All information collected by these cookies is aggregated and therefore anonymous.
These cookies allow the website to provide enhanced functionality and personalization by remembering the choices you have made (such as username, preferred language, or geographic location). The information these cookies collect is anonymized and cannot track your browsing activity on other websites.
Third Party Cookies / Advertising
These cookies track browsing habits and are used for sending targeted advertising (based on your history of interest). These cookies may be set through our websites by our advertising partners with our permission. They can be used by third parties to profile your interests and show you relevant advertising from us on other websites. They do not directly store personal information, but are based solely on identifying your browser and internet device.
ARE ALL COOKIES STORED FOREVER?
No, there are permanent cookies and session cookies as follows:
They are stored at the web browser level on the user's access devices (computer, tablet and mobile), and are used whenever the user makes a new visit. They are generally used to direct navigation to respond to user interests, enabling Omega Premium to provide a more personalized service;
They are temporary, remain in your browser cookies until you leave websites. The information obtained allows us to identify problems and find solutions to offer a better browsing experience.
Users can always configure the devices and browsers they use to accept all or some Cookies, to notify them whenever a cookie is issued, or to never receive Cookies. So that the visitor can simply and intuitively manage their cookies from their browser, they can use one of the links below:
• For more information about “Private Browsing” and cookie management in the Firefox browser, click here:
• For more information on “Browsing Incognito” and Cookie management in the Chrome browser, click here:
• For more information on “Private Browsing” and cookie management from the Internet Explorer browser, click here: -Cookies
• For more information on “Private Browsing” and cookie management from Safari, click here:
• For more information about “Private Browsing” and Cookie management in Opera browser, click here: https://help.opera.com/en/latest/security-and-privacy/#privateWindow
We suggest that you check them regularly to be aware of any changes.
Last updated: November 1, 2019
By accessing this site you know that:
All copyrights, trademarks and others applicable to or used on this Website are the property of Omega Premium - Agencia De Viagens E Turismo, LDA, headquartered at Avenida Duque De Avila, 64, 4A, Lisboa, Portugal, and are protected by copyright. All rights not expressly granted herein are copyrighted.
This Website is for your personal, non-commercial use. The copying, alteration, distribution, transmission, display, reproduction, publication, transfer or sale of any information, products or services obtained through it is prohibited.
In any event Omega Premium - Agencia De Viagens E Turismo, LDA can be held responsible, directly or indirectly, for any damage resulting from or in any way related to the use of our Website.
Omega Premium - Agencia De Viagens E Turismo, LDA does not guarantee that your web pages will not be interrupted or have errors.
Omega Premium - Agencia De Viagens E Turismo, LDA reserves the right to insert, alter and remove, without prior notice and whatever the cause, any information present on the Website. You are responsible for reviewing content whenever you consult or book travel through it.
In order to facilitate its accessibility, Omega Premium - Agencia De Viagens E Turismo, LDA may include links to websites owned or operated by third parties, accepting if they visit them, their rules. In addition, a link to a site other than Omega Premium - Agencia De Viagens E Turismo, LDA does not mean that Omega Premium - Agencia De Viagens E Turismo, LDA supports the site or the products and services referenced therein.